Return and Refund Policy

At Davis Tech Repair, we aim to ensure that our customers are fully satisfied with the services and products they purchase. If you are not completely satisfied, please review the terms of our return and refund policy below.

Standard Return Policy

1. Eligibility for Returns:
   • Returns must be made within 7 calendar days from the date of purchase or service completion.
   • Products must be returned in original condition, including all accessories, packaging, and proof of purchase.
   • Only items purchased directly from Davis Tech Repair are eligible for return.
   • Defective or malfunctioning items that were not tested upon purchase are eligible for a refund or replacement.
2. Non-Returnable Items:
   • Software, software licenses, or any activated software.
   • Products that have been customized or personalized.
   • Service fees, including labor for repairs, diagnostic fees, and parts, are non-refundable unless the original issue persists under warranty.
   • Davis Tech Repair is not responsible for any issues caused by the products or services provided.

Refund Process

1. Refund Method:
   • Refunds will be issued based on the original payment method used.
   • Refunds for debit/credit card payments will be processed within 5–10 business days.
2. Refunds on Service and Repairs:
   • Services are non-refundable unless the issue has not been addressed under our 30-day warranty for parts and labor.
   • If the service is deemed faulty within the warranty period, we will either re-perform the service, replace parts, or offer a refund. For full details on our service warranty, please refer to the Davis Tech Repair Service Terms and Conditions.

Exchanges

1. Eligibility for Exchange:
   • Products purchased from Davis Tech Repair may be exchanged within 7 calendar days from the date of purchase if they are defective or malfunctioning and were not tested upon purchase.
   • Exchanges are subject to product availability.
2. Exchange Limitations:
   • Customized or personalized products cannot be exchanged.
   • Items found to be damaged due to customer misuse are not eligible for exchange.

Return Process

1. In-Store Returns:
   • Visit Davis Tech Repair with your product and proof of purchase to return or exchange it. Our staff will assist you in processing your return or exchange.